This Policy explains how playDTC Inc collects, uses, shares, and protects personal information when you use Gold Tickets. It is incorporated into our Terms of Service. Gold Tickets is a United States service and is offered in the United States only, at every level of play. Some practices below, such as identity verification and payment processing, apply only to real-money play and take effect for you only if and when real-money play is enabled for your location. Geolocation is not one of them: we determine the country you are connecting from for every form of play, including free play, because play from outside the United States is not offered. It is only the STATE-level check that is specific to real-money play.
1. INFORMATION WE COLLECT
Information you give us: account details such as name, email, display name, and password; profile and preferences; and the content of your messages to support.
Gameplay information: the lineups you build, contests you enter, results, standings, and streaks.
Device and usage information: device and browser details, IP address, app version, activity within the Service, and diagnostic and crash data, collected through cookies and similar technologies and through analytics tooling.
Location information: we determine the country you are connecting from using network-based geolocation, derived from the network connection your request arrives on, on every form of play including free play, because Gold Tickets is offered in the United States only. For real-money play we additionally determine the state, and we screen that connection for VPNs, proxies, hosting or datacenter services, and anonymizing networks. We do not collect satellite or device-sensor location.
Identity-verification information: for real-money play we, through a verification provider, collect information needed to confirm identity, age, and eligibility, which may include date of birth, address, the last digits of a government identifier, and, where required, a taxpayer identification number and identity documents.
Identity documents and facial images: the identity check requires an image of a government-issued document and a self-captured facial image (a selfie), which our verification provider compares to confirm the document is yours and that a live person submitted it. That comparison may involve processing a facial scan or similar biometric identifier, performed by the provider for identity and age verification only. We never receive or store the facial image, or any biometric identifier derived from it. The provider holds those and applies its own retention and destruction schedule, and we require it to state that schedule to you before it collects any image, and to destroy them at the end of it. What we receive and keep is the result and a limited record of the check, not the biometric template. The free weekly contests require no document and no facial image at any stage, including earning a GoldTicket. What triggers this check is MONEY: you complete it before your first deposit or first paid entry, and a free player who has never paid us anything completes the same check before they play a GoldTicket in the Finale, which is the only free-season contest that pays cash.
Payment information: for real-money deposits and payouts, payment details are collected and processed by our third-party processor. We do not store full card numbers.
2. HOW WE USE INFORMATION
To create and administer your account and provide the Service; run contests and settle entries; for real-money play verify age, identity, and location and determine eligibility; process fees, deposits, and payouts and meet tax obligations; detect and prevent fraud, abuse, multiple accounts, and collusion; operate and enforce responsible-play tools; communicate about your account, contests, and policy changes and, where permitted, marketing; provide support; maintain security and performance; and comply with legal, regulatory, and audit obligations.
3. LOCATION INFORMATION
Gold Tickets is offered in the United States only, at every level of play, so we determine the country you are connecting from on every form of play, free and paid. Where real-money play is enabled, we additionally confirm the state you are connecting from each time you enter a real-money contest, deposit, or withdraw. We do this from network-based geolocation: the connection your request arrives on gives the country and state, and we screen it against an IP-intelligence service for VPNs, proxies, hosting or datacenter services, and anonymizing networks. This complies with state-by-state eligibility rules and prevents location masking. Your network address is used for this check and for security; it is not sold, is not shown to other players, and the check retains only a truncated form of it in our compliance log. We do not collect satellite or device-sensor location. If we cannot confirm an eligible state, real-money actions are denied while free-to-play remains available; if we determine you are connecting from outside the United States, no form of play is available.
4. IDENTITY-VERIFICATION INFORMATION
For real-money play we are legally required to verify identity and age. We share the information you provide with an identity-verification provider that checks it against authoritative sources and returns a result. There is ONE identity check, it happens at the entry of money, and it never happens at signup or for the free weekly contests. Before your first deposit and before your first paid entry we carry out the identity document check, which is where the document image and the facial image described in Section 1 are collected, together with the anti-money-laundering and sanctions screening the law requires before we may move money, and we collect the taxpayer identification number the law requires for reporting. It is the same check that must be complete before we can pay you, so you complete it once and do not meet it again at the payout. A GoldTicket earned in free play can win real cash, so a free player who has never paid us anything completes that same check before they play their GoldTicket in the Finale, and for them it is the first check of any kind. We also use its result to enforce that one person plays a GoldTicket on one account in a Finale. We use it to confirm eligibility, meet anti-fraud and regulatory obligations, and, where applicable, for tax reporting. We retain verification records for as long as the law requires and no longer, and as Section 1 states we never receive or store the facial image or any biometric identifier derived from it.
5. HOW WE SHARE INFORMATION
We do not sell your personal information. We share it only with: service providers that help run the Service (statistics providers, our payment processor, our identity-verification provider, hosting, communications and push providers, and analytics providers), each acting on our instructions; legal, regulatory, and safety recipients where required by law or to protect rights, safety, or property or enforce our Terms; regulators and auditors for real-money compliance; a successor in a merger, acquisition, financing, or asset sale, subject to this Policy; and anyone else at your direction or with your consent. Public leaderboards and share features display only your chosen display name and results; we do not expose your raw account identifier, and anonymity choices are honored.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and understand how it is used. You can control cookies in your browser, though some features may not work without them.
7. DATA RETENTION
We keep personal information while your account is active and as needed to provide the Service, and longer where required to meet legal, tax, regulatory, anti-fraud, audit, or responsible-play obligations, including identity-verification, transaction, and self-exclusion records. When no longer needed, we delete or de-identify it.
8. SECURITY
We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your password confidential and contact support@goldtickets.com if your account may be compromised.
9. YOUR CHOICES AND RIGHTS
You can access and update account information in the app, opt out of marketing, control push notifications, and use responsible-play controls at any time. You can request account deletion; some information may be retained where the law requires, such as transaction, tax, verification, and self-exclusion records. Depending on your state of residence you may have rights to know or access, correct, delete, or receive a portable copy of your personal information, and to be free from discrimination for exercising them. Because we do not sell personal information and do not use it for cross-context behavioral advertising, there is nothing to opt out of in those respects. Residents of California and of other states with comprehensive privacy laws may exercise applicable rights by contacting support@goldtickets.com; we will verify your request before acting and you may use an authorized agent where the law allows. As we enable real-money play in more states, the rights available to you follow your state's law.
10. CHILDREN'S PRIVACY
Gold Tickets is for adults, is not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If we learn we have, we will delete it. Contact support@goldtickets.com if you believe a minor gave us information.
11. MARKETING AND NOTIFICATIONS
Where permitted we may send marketing messages; you can opt out any time via the email unsubscribe link or in-app settings. We will still send non-marketing messages about your account, contests, and policies. Push notifications can be turned on or off in device and app settings.
12. THIRD-PARTY LINKS AND SERVICES
The Service may link to or rely on third-party services governed by their own privacy policies; we are not responsible for their practices.
13. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in the Service, the law, or our practices. For a material change we will give reasonable notice, for example by in-app notice or email. The "Last updated" date shows when the current version took effect.
14. CONTACT
For privacy questions or to exercise your rights, contact support@goldtickets.com. Gold Tickets is operated by playDTC Inc.